Security & Privacy
Find information about how we keep you and your files safe. With WeTransfer, your content is yours. We don’t use it to train AI models, we don’t sell it, and we promise to keep it secure.
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Security reporting
Account & transfer security
Learn why you received a password breach notification from WeTransfer and how to secure your account by resetting your password and enabling two-factor authentication.
Learn why a transfer may appear to have been accessed by someone unexpected and what steps you can take to keep your files secure.
What to do if your email address has been used without your knowledge to send a malicious transfer — secure your account, enable 2FA, and request WeTransfer to block your address.
Learn how to secure your WeTransfer account with 2FA, change or reset your password, and log out of all active devices.
Why WeTransfer Support sometimes asks you to verify ownership of your account, what kind of information we may request, and what we'll never ask for.
Learn how to troubleshoot and resolve WeTransfer blocks caused by IP restrictions, login attempts, firewalls, or transfer limits.
Learn why you may be receiving unsolicited transfers through your personal WeTransfer URL and how to stop them by changing your URL or using file requests.
Reporting content
Learn how to report copyrighted content, who can submit a DMCA takedown request, and what information is required for us to review your claim.
When can I report a photo for privacy reasons?
What to do if you have found NCII, revenge porn, or CSAM on WeTransfer
How to report a transfer, file request, or Collect board for violating our Content Moderation Policy or Terms of Service — plus how to appeal blocked content.
How to identify phishing emails and fake communications impersonating WeTransfer, warning signs, and how to distinguish a real notification from a fake.
Data rights
How to permanently delete your WeTransfer account from your account settings, and what this means for your transfers, content, and subscription.
How to request access to or deletion of your personal data under GDPR using WeTransfer's privacy portal, and what deletion involves.
Learn how to unsubscribe from WeTransfer marketing emails or manage your email preferences through your account settings.
How to manage your privacy preferences
WeTransfer lets you manage consent for research use and health-related data, while protecting your file contents and privacy.
When and why you may need a GDPR Data Processing Agreement (DPA) when using WeTransfer for business, and where to download it.
Policies & compliance
WeTransfer's good behavior policy — what users must not do, including sharing copyrighted content, sending spam/phishing, posting harmful content, impersonation, and reselling.
Learn how WeTransfer protects your files and personal data, what information we process, when we can access your content, how long we retain it, and the security measures we use to keep it safe.
Privacy notice for WeTransfer surveys — what data is collected, why, retention periods, third parties involved, and how to withdraw consent.
What the WeTransfer Trust Center is, what it contains, and who can access it (business use only, NDA required).
Why WeTransfer moderates content, how automated and human moderation work together, our commitments under the Digital Services Act, and our principles around content ownership and AI.