Two-factor authentication, account password, & device Log-Out

Keeping your WeTransfer account secure helps protect your transfers and personal information. You can manage your security settings from Account Settings > Profile & Security on the WeTransfer website.

Two-factor authentication

Two-factor authentication (2FA) adds an extra layer of security to your account by requiring a verification code from your phone when signing in.

To enable 2FA:

1. Go to Account Settings > Profile & Security.
2. Under Password and security, select Two-factor authentication.
3. Click Turn on and follow the instructions to connect your phone or authenticator app.

Once enabled, you’ll need both your password and your verification code to access your account.

If you can’t access your account because of two-factor authentication:

For security reasons, we cannot disable two-factor authentication on a WeTransfer account if it has already been enabled.

If you’re unable to sign in, try the following:

• Recover access to the phone or device used to set up two-factor authentication.
• Reinstall your authenticator app if you previously removed it, then check whether WeTransfer appears in your list of connected accounts.
• If you use Google Authenticator, you may be able to restore your accounts by signing in to the same Google account in the app. Your connected accounts and verification codes may then become available on your new device.

If you still can't access your account, you will need to delete it before you can create a new one.

For free accounts, you can request deletion of your data (including your account and transfers) here: Manage your rights for WeTransfer. Once your data has been deleted, which can take up to 14 days, you can create a new account with the same email address. Alternatively, you can use a different email address to create a new account immediately.

If you have a subscription, please contact our support team at the bottom for assistance.

Change your password

You can change your password at any time from your security settings.

To change your password:

1. Go to Account Settings > Profile & Security.
2. Under Change your password, select Send email.
3. Follow the link sent to your registered email address to set a new password.

If you forgot your password:

1. Go to WeTransfer.com and select Log in
2. Select Forgot password?
3. Enter the email address you used to create your WeTransfer account.
4. Use the password reset link sent to your email address to create a new password. Not getting a reset email? You probably don't have an account. Try signing up for a new account.

Log out of all devices

Maybe you forgot to log out of your account on a shared device and want to log out to prevent others from using your account.

To do this:

1. Go to Account Settings > Profile & Security.
2. Under Log out of all devices, select Log out.

This will sign you out of your account on all currently active devices.