How do I delete my WeTransfer account?

Before you delete your account

• If you have a subscription, ensure your subscription is canceled before deleting your account: How do I cancel my WeTransfer Subscription?
• Deleting your WeTransfer account is permanent and cannot be undone.
• Everything saved on WeTransfer and Collect will be permanently removed, including your transfers.
• All your personal data will be permanently removed.

The deletion process can take up to 7 days. During this time, your account will be frozen. You'll receive an email confirmation once the deletion is complete.

How to delete your account on the website

1. Log in to your WeTransfer account on our website
2. Go to Account settings.
3. Click on Profile and Security.
4. Click on Delete account.
5. Follow the on-screen instructions to delete your account.

How to delete your account in the iOS app

1. Log in to your account on the WeTransfer iOS app.
2. Go to Account in the bottom right corner.
3. Scroll down until you see Delete account and tap on it.
4. Follow the on-screen instructions to delete your account.

How to delete your account in the Android app

1. Log in to your account on the Android app.
2. Tap on your Account icon in the top-right corner.
3. Select Delete account.
4. Follow the on-screen instructions to delete your account.

How to delete your account in the Mac app

1. Log in to your account on the Mac app.
2. Open the transfer window by clicking the WeTransfer app icon.
3. Click the gear icon and open Settings.
4. Click Delete Account.
5. Follow the on-screen instructions to delete your account.

I am unable to delete my account

If you're having trouble deleting your account, you can request the deletion of your data here: Manage your rights for WeTransfer